We purchased a HVAC system from Sears in 2001 and have had it serviced 2x a year since, for the same problem. We are told the SEARS lemon law does not apply b/c it has not broken down 4 times in the same year. Not aware of many who run AC all year?? A call to customer services provides us with no customer service (CS). We are not allowed to talk to CS supervisors nor provided names. We have tried to get a name/number for a supervisor in the repair center, told only no one knows the names for anyone in the repair center nor do they know the number b/c its an in house transfer. We have tried to get a phone number to the corporate office to find out that they do not and will not provide us with a number to corporate but will give us an address. We have asked for anyone w/in Sears that can help us with this unit, sold to us as having a life of 15 years or more, tho we have not gotten one year problem free. I need help/direction as we cannot afford to pay another $5,000. Ideas/Suggestions?
Orignal From: Anyone have bad customer service with Sears Large Appliance Repair? Anyone know the Lemon Law inside/out?
Post a Comment